Find quick answers to the most common questions about our services, pricing, and process.
Frequently Asked Questions
Do you take insurance?
We do not bill insurance for visits.
Many patients choose telehealth because it offers faster access than waiting weeks for a primary care appointment or spending hours at urgent care.
Although we don’t bill insurance for the visit, your insurance may still cover prescribed medications at the pharmacy.
Why would I pay $50 if I have insurance?
Urgent care copays are often $40–$75, and primary care appointments may not be available for weeks.
Telehealth allows you to:
Be seen the same day
Avoid travel and waiting rooms
Avoid unexpected facility charges
For many patients, the convenience and time saved make telehealth a practical option.
Are prescriptions guaranteed?
No.
Prescriptions are provided only when medically appropriate.
Not all conditions require medication, and antibiotics are not always necessary.
Your provider will discuss treatment options during your visit.
Controlled substances are not prescribed.
What conditions can you treat?
We provide telehealth care for common, low-acuity concerns such as:
Cough, cold, and flu symptoms
Sinus and allergy issues
Sore throat
Pink eye
Minor skin concerns
Mild gastrointestinal symptoms
Simple urinary symptoms (when appropriate)
Medication refills for stable conditions
Work or school notes
If your condition requires in-person evaluation, we will let you know.
What conditions do you NOT treat?
For safety reasons, we do not provide telehealth care for:
Chest pain or difficulty breathing
Medical emergencies
Chronic pain management
Controlled substances
Complex psychiatric conditions
Unstable or complex medical problems
If telehealth is not appropriate, we will recommend in-person care.
What does “one concern per visit” mean?
The $50 standard visit is designed for one focused medical issue.
Examples of one concern:
Cold symptoms
Sore throat
Medication refill
If you have multiple unrelated concerns, an extended visit may be required.
How long does a visit last?
Most visits last about 15 minutes.
Our goal is efficient, focused care without unnecessary delays.
Where are you licensed?
Care Together Virtual Health provides telehealth services to patients physically located in Arizona at the time of the visit.
All visits are conducted using secure, HIPAA-compliant technology.
Is my visit private?
Yes.
Your medical information is protected and handled in accordance with HIPAA regulations. All visits take place through secure telehealth platforms.
What if you can’t help me?
If your concern is outside our scope:
We will inform you promptly
We will not continue the visit unnecessarily
We will recommend appropriate next steps
Our priority is safe, ethical medical care.
Still Have Questions?
Ready to Get Started?
Schedule your same-day telehealth visit and receive care from the comfort of your home.
- HIPAA Secure
- Same-Day Visits
- Transparent Pricing